Our standard operating hours are 9 a.m. to 5 p.m. Eastern Time weekdays. You will receive acknowledgment email within a few minutes. Please check your junk/spam folder, and mark it as “not spam/junk." If urgent, call 202-449-6400.


Are you having trouble logging into a Hillel website? Have a question about payroll or benefits for yourself or a member of your team? Need help updating your staff information? Is an app not giving you the love you deserve? Please complete this form.




Did you know you can reach out to Paycor directly for support?

Who Can Help Me?

Topic Payroll & Benefits Team Paycor Premium Support
1-800-275-3374
Help with Payroll
  • Payroll Reports
  • Add Retro Pay/Hours to an Employee Paycheck
  • How to Enter Vacation Payout During Payroll
  • How to Edit Timecards
  • How to Find/Add Vacation Accruals in Paycor
  • How to Process Payroll
Help with Manual Checks
Troubleshooting
How to add a 403(b) contribution
Taxes
  • Tax Issues
  • New Tax Setup
  • I Received a Tax Notice
  • Are Employee Taxes Calculating Correctly?
Adding/Updating Employee Info
  • How to Add a New Hire
  • How to Enter a Termination
  • How to Enter a Pay Increase
  • How to Fix a Scheduled Deduction Amount
Benefits
  • Enrollment (joining/opting out of centralized benefits)
  • Qualifying Events
  • Deductions
Paycor Access
  • New User Access (Accountant, Admin, etc.)
  • Edit Access (I can’t access something I need)
  • Transfer an employee from one Hillel to another
For Employee Personal Information Changes (Address, Direct Deposit, W-4 & State tax changes) — Employee should use Paycor Self-Service







Please make sure to provide the impacted employee's full name.
For a Hillel Transfer, you must include the offer letter and the full name of the employee. Include which Hillel they are coming from and which one they are going to if you can. That will help us find the employee.
What were you doing? What exactly do you need changed? When did it happen? Which device or browser were you using?







If you do not see your campus listed above, please submit a ticket to the Tech Team by switching the "I need help with..." option to "Other"

Router Calculations




State Machine
The State Machine has 6 states denoted by a number:
  1. Create tech team case. This will submit via Salesforce as expected.
  2. HEaRT Redirect. This will redirect the user to the HEaRT Request New User Form.
  3. Create HEaRT case. This will send an email to heart@hillel.org with the information the user submitted
  4. Send ticket info to Talent team. This will send an email to jobs@hillel.org with the information the user submitted.
  5. Send Ticket info to Payroll and Benefits. This will send an email to payrollandbenefits@hillel.org with the information the user submitted.
  6. Survey Help redirect. This will redirect the user to the Survey Requests: Intake Form

Overriding the header logo
To override the header image, edit the html of the broken image below and add the url to the desired image. If the "src" attribute is left blank, the default header logo will be used. When you add a "src" url for the desired logo, the entire html img element below will be used as the logo. You should edit the "width" attribute to set the size of the logo. Generally, I advise having the logo around 66px tall. Finding the correct width takes some experimenting.

For this to work, the following code needs to be added to the form's custom code section. Many forms may already have the waitForElm function, in that case only the event listener below the function declaration is needed.

  async function waitForElm(selector) {
  return new Promise((resolve) => {
    if (document.querySelector(selector)) {
      return resolve(document.querySelector(selector));
    }

    const observer = new MutationObserver((mutations) => {
      if (document.querySelector(selector)) {
        resolve(document.querySelector(selector));
        observer.disconnect();
      }
    });

    observer.observe(document.body, {
      childList: true,
      subtree: true,
    });
  });
}

document.addEventListener("DOMContentLoaded", () => {
  waitForElm("#logo-image").then((elm) => {
    if(!elm.currentSrc) return
    
    let headerLogo = document.querySelector("body > header > div > div > div > div > a > svg");
    let headerLogoAnchor = document.querySelector("body > header > div > div > div > div > a");

    headerLogo.remove();
    headerLogoAnchor.appendChild(elm)
  });
});
Header logo